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Notes from the agent era.

How assistants change the way people use services, and what that asks of the teams who run them.

From plugins to MCP: how agents are changing the way people use your service

ChatGPT plugins, MCP servers, Claude connectors, and MCP Apps each moved the same idea forward: the assistant, not the screen, is becoming the place where people use software. Here is what that shift means for anyone who runs an API.

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